These Warranty Terms ( and Conditions) are in line with the Civil Code and apply to consumer goods (hereinafter referred to as ‘ goods ’) for which, during the guarantee period, buyer‘s rights of responsibility for errors (hereinafter referred to as ‘ claims ’) are invoked. The warranty does not apply to Lucid Style’s gift cards. This type of goods cannot be returned.
I. Complaint handling
Complaints of goods( warranty claims,claims for replacement,warranty returns)
The contractor shall be responsible for defects in the goods which are caused by the manufacturer, the supplier or the contractor. A claim for responsibility for defects in goods (hereinafter ‘ complain ’) shall be made immediately in the case of claims under the applicable rules on claims. By sending the order, in advance i tis confirmed that he has been notified through these Terms and conditions and Warranty terms where the claim can be made in accordance with Section18 paragraph 1 of Act SR No 250 / 2007 Coll. Consumer Protection Act (‘ Consumer Protection Act ’). This Warranty Terms applies to goods purchased by the buyer in the form of e-commerce via the website www.lucidstyle.sk.
These Warranty Terms are valid for all business cases. The principles and procedure of complaints handling is based on the Civil Code SR No 40 / 1964 Coll., Act SR No 102 / 2014 Coll. Consumer Protection Act (on the protection of goods or services under a distance contract). The guarantee shall start on the day on which the buyer takes delivery of the goods. The goods are guaranteed for 24 months. The buyer is obliged to inspect the goods when they are taken over. If the goods are defective or faulty, the buyer has the right to make a complaint to the seller in written form sent by post. The buyer is obliged to make complaint on defects in the goods to the seller without undue delay after detection. The buyer shall indicate in the complaint his identification details, the order number, the nature of the goods and the extent of the defect in the goods, how the defect in the goods is manifested, what claim he has made related to the responsibility for the defect in the goods, and shall deliver the complaint to the seller’s address. The claim form is part of Warranty Terms.
For the purpose of the complaint, the buyer may use the following contacts:
E-mail: [email protected]
LUCID Style, ltd.
821 02 Bratislava – Ružinov
The date of the appeal procedure is also the date of application of the claim. The buyer, or the person designated by him/her, shall issue the purchaser with an acknowledgement of the use of the claim for the goods in the appropriate form chosen by the purchaser, either by e-mail or in writing. By decision of the purchaser which of its rights within the meaning of Section 622, Section 623 of the Civil Code of the SR states that the buyer or the designated person is obliged to specify how the complaint is to be dealt with. The seller shall decide on the complaint immediately, in cases of urgency, within three working days. In justified cases, in particular where a detailed technical assessment of the product ’ s condition is required, no later than 30 days after the date of application of the complaint.
The duration of the complaint handling shall not exceed 30 days from the date of application of the complaint. On expiry of the time limit for the settlement of the complaint, the buyer has the right to withdraw from the contract or the right to exchange the goods for new goods. The seller shall be required to handle a complaint and to close the complaint procedure in one of the following ways:
By delivering the goods to the buyer.
Exchange of goods.
By returning the purchase price.
By paying an appropriate discount on the price of the goods.
A reasoned rejection of the goods ’ complaint.
The result of the complaint will be communicated to the buyer immediately after the conclusion of the complaint procedure by e-mail, and by product in addition to the equipment for the complaint.
Repayment of contract, cancellation
In accordance with Section 7 of the Consumer Protection Act, the Commission shall: 1 of Act No. 102 / 2014 Coll., on the protection of undertakings and parcels in the version in force, the buyer shall have the right to withdraw from the contract within 14 working days of receipt of the goods without giving a reason. At the end of the contract, the subscriber may exercise the right to withdraw from the contract at the time of the contract (by sending it to the following address: Lucid Style, s.r.o., Baikal 13, 821 02 Bratislava — Ružinov, or by e-mail, by sending a form to withdraw from the contract.) The time limit for the withdrawal of a contract shall be deemed to be respected if the notification of the withdrawal of the contract has been sent before the last day of the period referred to in Section 7. 1 of Act No. 102 / 2014 Coll., on the protection of door-to-door selling and the consignment thereof in the version in force.
At the latest within 14 days of the date on which the contract is terminated, the buyer must return the goods or hand them over. In the case of a recoverable defect, the complaint will be dealt with according to the decision of the purchaser as follows:
a) the supplier will ensure that the defect is rectified; or
b) the supplier will replace the defective goods if the goods are in stock. In the case of a defect which cannot be remedied and which prevents the goods from being properly used as a non-defect, or one repeated recoverable defect, or a number of different recoverable defects which prevent the goods from being properly used as a non-defect, a) exchange of goods for the same goods; or b) the buyer has a right to an appropriate discount on the price of the goods; or c) exchange of goods for other goods with the same technical routes if it is not possible to exchange goods for the same goods; or d) the buyer withdraws from the contract of sale.
The contractor is not obliged to reimburse the additional costs if the buyer has expressly opted for a method of delivery other than the cheapest common method of delivery offered by the contractor. The additional costs are the difference between the costs of delivery chosen by the buyer and the cost of the cheapest common method of delivery offered by the seller. The equipment of the claim relates only to the defects alleged by the buyer in the application of the claim at the address of the company ’ s registered office. At the time of contract withdrawal, only the cost of returning the goods shall be borne by the purchaser or the person in charge of the returning of the goods and / or the cost of returning the goods which, by their nature, cannot be delivered by post.
The parties are obliged to reimburse each other by means of a penalty payment. The buyer shall be responsible for any impairment of the value of the goods resulting from such treatment of the goods as is beyond the treatment necessary to establish the characteristics and the functioning of the goods. The seller shall, without undue delay, and no later than 14 days from the date of receipt of the contract notice, pay back any payments received from the buyer under or in connection with the contract. The payment shall be reimbursed by the buyer in the same manner as the payment made by the purchaser. This shall be without prejudice to the right of the buyer to agree with the promoter on any other payment. At the time of cancellation of the contract, the seller shall not be obliged to repay the purchase before the goods have been delivered to the buyer or until the buyer has proved that the goods have been returned to him, unless the seller proposes that the goods be picked up personally or through a person authorised by him/her.
Form FOR COMPLAINT / WARRANTY CLAIM, CLAIM FOR REPLACEMENT,
The company Lucid Style, s.r.o. (With the seat of Baikal 13, 821 02 Bratislava – Ružinov, Phone.:: 0903 500 555, E-mail: Info @ lucidstyle.sk) please note that (tick as appropriate):
The very beginning of the form :
The goods may be returned without giving a reason or exchanged for a different size according to the stock currently available within 14 days of taking over of the consignment. All returns and replacements shall be provided when the goods are returned undamaged, not worn, with the original packaging. The buyer shall be liable for the goods damaged or lost in transit for the purpose of making a complaint. We therefore recommend that the goods be thoroughly packed and that the consignment note be kept.
Address for redress / exchange or return of goods:
Lucid Stichts, s.r.o., — complaints, Baikal 13, 821 02 Bratislava – Ružinov, Slovak Republic